Terms & Conditions
Company Terms and Conditions – Atlas Training Solutions
Welcome to Atlas LGV Training. By booking and attending our courses, you agree to the following terms and conditions.
Payments
Periodic CPC lessons must be paid for in full prior to the lesson commencing. No exceptions will be made. If payment is not received, Atlas reserves the right to cancel your booking and refuse admission.
Driver CPC Terms and Conditions (For Transport Manager Terms see section 100.)
Rescheduling & Non-Attendance
We strive and will continue to be the most flexible CPC provider in the UK. We will happily reschedule your module if you notify us that you cannot attend, even up to 30 minutes before the course begins.
However, a no-show with no prior communication is non-refundable, and we will not reschedule the session. This incurs a cost to our business we cannot not pay for.
Pick & Mix Package
Modules booked through our Pick & Mix Package are valid for 12 months from the date of purchase.
Cancellation Policy:
A full refund will be issued for cancellation requests made within 30 days of purchase (minus the value of any modules already taken).
Cancellation requests made after 30 days are not eligible for a refund. However, your unused modules will remain valid for 12 months from purchase.
You may transfer your modules to another driver by notifying us in writing.
Due to high demand, we cannot guarantee availability on your preferred dates, but we will do our best to accommodate you. Any cancellations or rescheduling requests will be transferred to another available module. Failure to notify us of non-attendance will be classed as a no-show and will be non-refundable.
Invoices
All invoices must be authorised or paid in full prior to the first date of attendance unless alternative payment terms have been explicitly agreed upon in writing.
Refunds
Periodic CPC Refunds: Processed refunds may take 1-10 working days to appear in your account.
At Atlas, we pride ourselves on a fair and understanding refund policy.
Refund requests will be honoured if made at least 24 hours before the module start time and within 30 days of purchase.
If you have used any modules from a discounted package of 5, any refund will be calculated by deducting the full, non-discounted price of the used module(s) from the total paid. A £5 administration fee may also be deducted to cover payment processing costs.
If a refund cannot be issued, we will be happy to reschedule your course or allow you to gift it to another individual.
100. Transport Manager CPC Terms and Conditions
1. Prices and VAT
Prices for all courses, products, and services are listed on the Atlas Training Solutions website and are subject to change. VAT applies to electronic and non-book items within the EU unless a valid exemption form is provided.
2. Orders and Application of Terms
Placing an order constitutes an offer to purchase subject to these terms. A binding contract is formed only when we issue a formal order confirmation (verbally or via email). These Conditions override any other terms you may attempt to apply. It is your sole responsibility to ensure that the chosen course or product meets your specific requirements.
3. Payment Terms
Website Orders: Full payment is required at checkout.
Offline Orders (Phone/Email): Invoices must be paid prior to the postage of any material.
4. Course Information and Changes
Our course materials, website descriptions, and brochures provide a general overview. While we strive for accuracy, we cannot guarantee that all general information is perfectly up to date. If your requirements change after booking, we reserve the right to issue a revised quotation.
5. Tutors
Tutors: We will provide qualified experts. If a specifically named tutor becomes unavailable, we will provide a suitable replacement or agree on an alternative date.
In-House Training: You must provide safe, suitable facilities and IT equipment.
Liability for Damage: Clients are financially responsible for any damage they or their delegates cause to our premises or equipment and must adhere to all health and safety policies.
6. Intellectual Property
Atlas Training Solutions retains all Intellectual Property Rights for course materials. Materials are provided strictly for the personal development of the delegate. They may not be copied, modified, redistributed, or used for commercial purposes without our prior written consent.
7. Rescheduling, Cancellations, and Substitutions
All cancellation or transfer requests must be submitted in writing.
Cancellation Fees:
If you choose to keep the material we have sent, for example, the workbooks, no refund will be given. Only upon retrieval of the full unmodified and undamaged material will the below be actioned. Please see Home Study Returns for aditional information.
30 Days or more – 100% Refund of Course Fee
15 – 29 Days – 75% Refund of Course Fee
14 Days or Less – 0% Refund of Course Fee
Rescheduling Fees: Requests to reschdule your trainer led training dates made 15–28 days before the course incur a 10% fee. Requests made 14 days or less before the course incur a 20% fee. The term “Fee” is the total sum payable for the package.
Substitutions: You may substitute a delegate at any time prior to the course free of charge.
Examinations: Any delegate who cancels an exam after the official registration window has closed is liable for 100% of the exam fee.
Home Study Material Returns: Home study customers have 14 days from receipt to withdraw from their purchase. Unopened course materials can be returned at the customer’s expense. We will issue a refund minus a £70 fee to cover production, printing, and postage.
8. Liability and Warranties
We warrant that courses are delivered in accordance with Good Industry Practice. However, our total aggregate liability arising from the provision of the course shall not exceed the Course Fee. We are not liable for any indirect or consequential losses, including lost profits, loss of business, or data corruption. Nothing in these terms excludes liability for death, personal injury caused by negligence, or fraud.
9. Force Majeure
Atlas Training Solutions is not liable for delays or cancellations caused by events outside our reasonable control. If a course is cancelled under these circumstances, we will offer an alternative date or a full refund.
10. Data Protection
Both parties agree to handle and process any personal data shared during the provision of the course securely, lawfully, and in accordance with current Data Protection legislation.
11. General Provisions
Assignment: You may not sell your course space or transfer your obligations without our prior written consent. We may subcontract or assign our obligations as necessary.
Notices: Official notices should be sent in writing to tm@atlastrainingsolutions.co.uk or our registered postal address.
Entire Agreement: These terms, alongside your quotation and order confirmation, constitute the entire agreement between us. No variations are valid unless signed by an authorised representative of Atlas Training Solutions.
12. Company Information
Atlas Training Solutions
Company Registration Number: 14031425
Registered Office:
41A Clayton Villa
Blyth Road
Maltby
South Yorkshire
S66 8HX
Participant Conduct & Session Integrity
1. Expected Conduct
All participants are required to treat our trainers, staff, and other attendees with respect and professionalism at all times. We are committed to maintaining a safe, productive, and inclusive learning environment.
2. Zero Tolerance Policy
We operate a zero-tolerance policy towards any form of abusive, threatening, harassing, discriminatory, or otherwise unacceptable behaviour, including in sessions delivered via video conferencing.
3. Consequences for Misconduct
In the event of a breach of this policy:
a) No Refund: The participant will not be entitled to a refund for the session or module in which the misconduct occurred.
b) Recording for Evidence: To uphold the integrity of our training and ensure the safety of all participants, we reserve the right to monitor and record parts of a session where we have reasonable grounds to suspect a breach of these terms.
c) Use of Evidence: Any such recording will be handled in strict compliance with UK data protection laws (UK GDPR and the Data Protection Act 2018). It will be processed fairly, lawfully, and transparently. To protect the privacy of other attendees, the recording will be carefully redacted to remove identifiable information of uninvolved parties. This evidence will be used solely for internal investigative purposes, to support decision-making, and may be shared with relevant authorities if legally required.
d) Removal: We reserve the right to immediately remove a participant from a session and/or bar them from future sessions without liability.