Terms & Conditions
Company Terms and Conditions – Atlas Training Solutions
Welcome to Atlas LGV Training. By booking and attending our courses, you agree to the following terms and conditions.
Payments
Periodic CPC lessons must be paid for in full prior to the lesson commencing. No exceptions will be made. If payment is not received, Atlas reserves the right to cancel your booking and refuse admission.
Rescheduling & Non-Attendance
We strive and will continue to be the most flexible CPC provider in the UK. We will happily reschedule your module if you notify us that you cannot attend, even up to 30 minutes before the course begins.
However, a no-show with no prior communication is non-refundable, and we will not reschedule the session. This incurs a cost to our business we cannot not pay for.
Pick & Mix Package
Modules booked through our Pick & Mix Package are valid for 12 months from the date of purchase.
Cancellation Policy:
A full refund will be issued for cancellation requests made within 30 days of purchase (minus the value of any modules already taken).
Cancellation requests made after 30 days are not eligible for a refund. However, your unused modules will remain valid for 12 months from purchase.
You may transfer your modules to another driver by notifying us in writing.
Due to high demand, we cannot guarantee availability on your preferred dates, but we will do our best to accommodate you. Any cancellations or rescheduling requests will be transferred to another available module. Failure to notify us of non-attendance will be classed as a no-show and will be non-refundable.
Invoices
All invoices must be authorised or paid in full prior to the first date of attendance unless alternative payment terms have been explicitly agreed upon in writing.
Refunds
Periodic CPC Refunds: Processed refunds may take 1-10 working days to appear in your account.
At Atlas, we pride ourselves on a fair and understanding refund policy.
Refund requests will be honoured if made at least 24 hours before the module start time and within 30 days of purchase.
If you have used any modules from a discounted package of 5, any refund will be calculated by deducting the full, non-discounted price of the used module(s) from the total paid. A £5 administration fee may also be deducted to cover payment processing costs.
If a refund cannot be issued, we will be happy to reschedule your course or allow you to gift it to another individual.
Participant Conduct & Session Integrity
1. Expected Conduct
All participants are required to treat our trainers, staff, and other attendees with respect and professionalism at all times. We are committed to maintaining a safe, productive, and inclusive learning environment.
2. Zero Tolerance Policy
We operate a zero-tolerance policy towards any form of abusive, threatening, harassing, discriminatory, or otherwise unacceptable behaviour, including in sessions delivered via video conferencing.
3. Consequences for Misconduct
In the event of a breach of this policy:
a) No Refund: The participant will not be entitled to a refund for the session or module in which the misconduct occurred.
b) Recording for Evidence: To uphold the integrity of our training and ensure the safety of all participants, we reserve the right to monitor and record parts of a session where we have reasonable grounds to suspect a breach of these terms.
c) Use of Evidence: Any such recording will be handled in strict compliance with UK data protection laws (UK GDPR and the Data Protection Act 2018). It will be processed fairly, lawfully, and transparently. To protect the privacy of other attendees, the recording will be carefully redacted to remove identifiable information of uninvolved parties. This evidence will be used solely for internal investigative purposes, to support decision-making, and may be shared with relevant authorities if legally required.
d) Removal: We reserve the right to immediately remove a participant from a session and/or bar them from future sessions without liability.
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Terms for Amazon Career Choice Customers
Breakdown of Costs and Services:
£150 Customer Contribution: This covers your 5% contribution of the £3000 Amazon Career Choice voucher and includes:
Completion and first-class postage of your D2 & D4 application forms.
Booking your HGV medical at a time and location that suits you (we provide a list of options).
A personal revision account for your Theory, Hazard Perception, and CPC Mod 2 tests.
Booking of all three tests (Theory, Hazard Perception, CPC Mod 2).
Time spent sourcing a suitable driving school with appropriate availability.
£3000 Amazon Voucher (£2500 Inc. VAT):
This is paid to the driving school to cover your practice lessons, Mod 4 CPC, Mod 3a Reversing Test, and Mod 3B Practical Test.
We endeavour to find a school where the total cost does not exceed the voucher value. If costs are higher, we will advise you of any personal contribution required before proceeding. To date, we have a 100% success rate in finding schools within the voucher budget.
Clarity on Driving Schools:
Each driving school offers different packages. We will negotiate on your behalf and present you with the options (typically 16-20 hours of training over 4-5 days) for you to decide when you are ready to book. The lessons and tests are usually completed within 1-2 weeks.
Payment Terms:
We will invoice you for the Amazon voucher after you have passed your Theory and Hazard Perception tests. Payment from Amazon typically takes 7 working days. Your £150 startup fee initiates the provisional licence application process.
Cancellation of Service:
If you wish to cancel before your practical lessons are booked, we will calculate a refund based on services already provided and time invested. We reserve the right to withhold all funds for any services already rendered.
Test Policies:
Failed Theory Test: We will cover the cost of one complimentary retest for any failed theory test, provided sufficient revision has been attempted. We reserve the right to refuse payment for a failed test if inadequate revision is evident. Rebooking requires 4 working days’ notice to avoid fees.
Failed Practical Test: The cost of any practical test retakes (e.g., Mod 3B, Mod 4) is not covered by the voucher and must be paid by you. We can assist with rebooking.
Driving School Complaints: Any complaints regarding the driving school must be directed to them. We will provide support where possible.
Cancellation/Rescheduling:
Theory tests and medical appointments must be rescheduled with at least 4 working days’ notice to avoid incurring the full booking fee. No admin fee will be charged for rebooking.
The cancellation policy for practical lessons is dependent on the terms of the specific driving school you are booked with.
We are committed to guiding you through every step of the process and providing support where needed.
By using our services, you acknowledge that you have read, understood, and agreed to these Terms and Conditions.
These Terms and Conditions are governed by and construed in accordance with the laws of England and Wales. Any disputes arising under or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.